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Customer behavior has been changing rapidly in recent decades as technology advances . At the same time, the production and communication capacity of companies also increases. Customer service has undergone a real transformation with the popularization of online and new types of relationships have emerged. Now, technological solutions such as chatbots allow uninterrupted interaction with customers. This software, which interacts with users in the same way as a human attendant would, is a simple and reliable instrument capable of automating several stages of a company's communication. And the benefits can be seen for both businesses and customers . ChatGuru chatbots can improve communication and provide an innovative and engaging customer experience . At the same time, they collect valuable data for organizations, which will help them better understand their audience and which can support marketing and sales strategies. How do ChatGuru's WhatsApp chatbots work? ChatGuru chatbots for WhatsApp are a useful tool for bolstering a company's communications, marketing, and sales efforts in a variety of ways.
Our technology is capable of generating , qualifying and nurturing leads , supporting and resolving doubts and even guiding consumers through the sales funnel . The goal is to provide an efficient and reliable channel for your customers to improve their experience , drive customer engagement , and generate revenue . While technology deals with the most trivial and common issues, your service team will be free to deal with Industry Email List more strategic communications. This optimizes processes, making your team more productive. As a result, it is possible to reallocate funds and workforce , while still prioritizing customers . You save time and money , and customers gain in agility and assertiveness . What are the advantages of ChatGuru chatbots? Now, we're going to detail some of the advantages of automating service on WhatsApp with ChatGuru . Check out: 1. You must go where your consumers are WhatsApp is present on 98% of Brazilian cell phones and 86% of people use it regularly , according to a survey carried out by Opinion Box.
Furthermore, 76% said they use WhatsApp to connect with companies and 52 % said they use it to buy goods and services. In fact, 75% of respondents surveyed in Facebook's Business Messaging Research Study (2020) said they want to contact businesses through messaging in the same way they communicate with friends and family. The data makes it clear that disregarding WhatsApp as a communication channel for businesses can result in a loss of revenue and customers. In this sense, the automation provided by ChatGuru 's WhatsApp chatbots offers a chance to connect with consumers on their preferred channel, which they are already familiar with, without having to download a new app. In other words, automating communication on WhatsApp is a way to engage customers in every interaction with the bot through the instant messaging app, just like they do with friends and family. Our tool has the ability to increase good impressions and, consequently, stimulate the development of a more lasting connection with the organization.
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