The operator studied the experience of companies
More than half of retailers say their merchandising plans are in jeopardy. It has been proven that attracting new customers is five times more expensive than retaining them. But there are tools that can help businesses address both issues. Together with the analyst agency (formerly Russia), using modern communication solutions. The results of the study (available at ) show that such solutions make a huge contribution to loyalty management. of user companies believe that communication services can enable enterprises to improve customer satisfaction, and of users reduce customer churn.About half of the companies doubled their sales. and improved service quality times. If earlier neural moible number data networks entertained users mainly with philosophical conversations, now they adequately answer complex practical questions. For example, it can map out travel itineraries, pick up cooking recipes, and predict the risk of layoffs in different industries. The power of neural networks and chatbots built on them can easily be used by businesses to communicate with customers.
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According to a study in 2019, companies in 2019 have combined chatbots and operators into one call-handling system. Also, the chatbot will close calls on its own. Chatbots not only automate requests, but also make sales. In particular, one-third of companies use them as an additional sales tool. How It Works Automaker Skoda has implemented a trainable robot called , based on a conversational artificial intelligence platform. The bot helps potential buyers find the right car.
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